Travel

Airbnb extends refund window to May 31st, and creates $250 million fund for hosts

The company will use the $250 million amount set aside to pay hosts 25% of what they normally would have received through their own cancellation policies

The home-sharing and accommodation startup launched its Frontline Stays program in Colombia. Photo: Shutterstock
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  • Guests who had reservations with a check-in between March 14th and May 31st are eligible for asking for full refunds;
  • In the previous announcement, this exception policy only ran through April 1st.

According to CNBC and The Verge, Airbnb has further extended its full cancellation policy due to the coronavirus pandemic up to May 31st. The company has also announced the amount of $250 million to compensate hosts for missed or canceled bookings.

Guests who had reservations with a check-in between March 14th and May 31st are eligible for asking for full refunds. In the previous announcement, this exception policy only ran through April 1st.

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Besides that, on Monday, Airbnb announced in a letter that will use the $250 million amount set aside to pay hosts 25% of what they normally would have received through their own cancellation policies for trips with check-in dates between March 14 and May 31st.

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The first announcement about cancellations had prompted complaints from the hosts, who had themselves to pay the first refunds. “We have heard from you and we know we could have been better partners,” said Airbnb’s CEO Brian Chesky in the letter to hosts.