Business

Latam airlines will waive change fees for international flights due to coronavirus

Clients will not be charged up to December 31, 2020. However, the waiver only applies to bookings that are made until March 22

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  • Airlines such as Latam, TAP, Lufthansa and Virgin Atlantic already feel Covid-19 impact on flights;
  • Brazilian Gol and Azul already lost BRL 3.53 billion in market value.

Latam airlines issued a note offering the possibility to change flights without penalty on account of Covid-19. The company will allow changes to bookings made until March 22. According to Latam’s statement, the company will waive change fees for all international flights up to December 31, 2020. Customers making new bookings will be able to change the date and / or destination of their ticket – only one change per ticket is allowed – up to 14 days in advance of their outbound flight without penalty, subject to fare differences.

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Coronavirus has been impacting airlines worldwide. According to Valor Econômico, the Portuguese TAP is canceling a thousand flights until April. Most cancellations are in Europe, but intercontinental routes, such as Brazil, will also be affected. The fear of spreading the new virus caused Latam and Virgin Atlantic to also suspend flights to or from Brazil.

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The Lufthansa group also eased its conditions of changing tickets due to the disease, as La Republica updated.

“We understand that customers may be uncertain about making international travel plans at this time. That’s why we want to provide them with the opportunity to book international flights, knowing that they can change their reservation at a later date if they wish”.

Yanina Manassa, Director of Customer Service, LATAM Airlines Group

Within Brazil, the coronavirus has also affected flights, although without cancellations. Also according to Valor Econômico, Gol and Azul have already lost BRL 3.53 billion in market value, as confirmed cases of the virus in the country grows day by day.

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Home office

Beyond airlines, the credit card company Mastercard closed its office in Sao Paulo because an employee has the virus. People who had contact with the employee should work at home for at least 14 days, said Mastercard to Folha de S.Paulo. Abroad, Amazon, Google, Facebook, Microsoft and Apple are already asking employees to use home offices because of the virus’ outbreak.