Business

Delivery services suffer 'blackout' in Colombia during Mother's Day

Operations collapsed since the apps couldn't supply the demand of orders on this year's holiday

Rappi and other delivery services were criticized because they couldn't deliver amid spike on demand during Mother's Day in Colombia. Photo: Shutterstock
  • In Barranquilla, people complained about the delay, the lack of response and even the misleading publicity of these services
  • Rappi, iFood and Uber Eats had to withdraw the option of restaurants in order to don’t take any more requests

Delivery services suffered a blackout in Colombia on Sunday. Rappi, iFood and Uber Eats couldn’t supply the demand on Mother’s Day amid the coronavirus pandemic and collapsed, according to El Heraldo.

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In Barranquilla, people complained about the delay, the lack of response and even the misleading publicity of these services. On their behalf, Rappi, iFood and Uber Eats had to withdraw the option of restaurants in order to not take any more requests. The country manager of the Brazilian iFood in Colombia, Camilo Sarasti, told El Heraldo that the startup didn’t expect a volume of requests as big as the one they had experienced.

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According to Sarasti, vouchers will be sent to users affected by the cancellation of orders. At the same time, Uber Eats specified that “the increase in orders was greater than forecast and at certain times of the day, we did not have sufficient delivery partners for all orders.” Rappi said that regrets the inconvenience with the app and the inconvenience it brought to users.