Top Conversational Commerce Apps for Shopify in 2018
Those apps will help you automate and run your business better
Are you looking for a way to make Shopify works better for you and your customers? As an entrepreneur, it’s easy to work long hours and feel like there’s still so much more to be done.
That’s when technology can help you. Conversational commerce apps are helping thousands of business owners like you to run their business better and faster.
In this article, we will show you some of the most relevant ecommerce chatbot for Shopify and how to implement them on your business. Let some bots work for you and unload a lot of pressure from your daily tasks. In the end, you should be working on your business, not for your business. Those Shopify bots will help you exactly with that.
In this article, you’ll learn:
- The relevance of messaging apps
- 6 top conversational commerce apps for Shopify
- How to use those apps in your business and why
Conversational commerce is the way to go
According to a Twilio report, 9 out of 10 consumers prefer to use messages to communicate with businesses. That’s why conversational commerce apps are so important. They open a window between you and your customers, making them feel more comfortable when purchasing on your store.
Mobile messaging is so powerful that the average customer usually has 3 messaging apps on their phones, using them every week by sending an average of 3 messages per hour. If you’re customers are there, so should you. It’s all about making making it convenient to them.
Technology is transforming the way clients and brands interact with each other. By talking to your customers, you make them feel safe and special. Conversational commerce apps are giving the opportunity for you to use chat, messages or any other interface to interact with customers. Bots are the kickstart of this talk, making sure every customer has their own personal support.
“As messaging becomes even more central in people’s lives through the addition of eCommerce, gaming and other communications and social networking functions, demand for service in messaging will rise. Messaging has some distinct advantages that should also make it a boon for customer experience”
Ian Jacobs, senior analyst at Forrester
Top conversational commerce apps for Shopify in 2018
Here are some of the apps that might be exactly what you’re looking for when it comes to Shopify bots.
Starting price: Free
Kit will help you in a number of online-marketing-related tasks. As a virtual employee, the app can improve your strategy automating tasks such as:
– Set up and running Facebook and Instagram ads
– Send strategic emails for customers
– Create and promote discount codes
– Generate reports providing insights on sales
Kit is so proactive that the app sends you daily suggestions on how you could improve your marketing efforts, leaving the decision completely up to you. The most successful Shopify stores are using this technique and you might learn a thing or two from them.
Click here to check out Kit and take a look at more than 600 fives-star reviews left by customers.
FB Messenger Remarketing by ShopMessage
Starting price: Free
Are lots of customers abandoning carts before finishing up their purchase? Facebook Messenger can help you convert those people into customers using ShopMessage.
Using personalized messages, ShopMessage contacts customers who left your store without finishing up their purchases. The bot is able to bring customers back to your website and remind them of items they have added in the cart while offering a special price. All automated. Isn’t it magical? The app also tracks the success of the interactions and you can always double check what’s working better.
3. Quick Facebook Live Chat
Starting price: Free
Similar to the previous app, Quick Facebook Live Chat helps you create a real-life chat with customers directly using Facebook Messenger. Did you see that something’s not working exactly as expected with the customer? Step in and solve their problem before they give up. Make them trust your brand even before asking for help.
“(…) ShopMessage pioneered cart abandonment automation on Messenger, leading to millions in recovered revenue for our customers. Recently, one of our shops recovered $20K in revenue in a single day using ShopMessage!”
When you contact a client through Facebook, the person will also get a request to like your page after you interact with them. Besides getting new sales, you might also grow your Facebook Page little by little.
Tidio Live Chat
Starting price: Free
If you already tried a real-time chat on your store without much success, Tidio might be a good solution for you. We have selected Tidio as one of the 10 must-have Shopify apps business owners should use in 2018 and we still cannot get enough of it.
In this app they focus on creating a real-life purchase experience such as any other physical store. As soon as the person steps into your website, someone steps in asking what they can help them with. The automated messages will help you interact with customers making them feel more comfortable while having the feeling that there are actual people running your website. Tidio can help you deal with complaints, recommend products, and of course, convert. Tidio also provide list of users who are visiting your website in real life, mobile support, offline contact forms, automatic messages, and much more.
Another great thing for those who are operating in more than one market at the same time? Tidio also supports multiple languages!
Starting price: plans start at $29.99
Happyfox is a live chat software focused on helping customers, encouraging chats, conversions, and leads. Its minimalist interface can be adapted easily to any Shopify store and the dashboard gives you lots of data from customers.
One of the coolest features of Happyfox is that you’re able to access customer data from other business apps. The app syncs CRM and analytics data from apps such as Zapier, MailChimp, Slack, and much more.
Happyfox is one of the easiest apps to set up from this list, taking less than a minute of your time.
Price: Starting at $5/month
Zendesk is one of the most popular customer service platforms you might think of. Zendesk Support helps you track, prioritize and solve customer support tickets in an easy to work with platform for you and your customer.
The best part of Zendesk is that you can put all your support tickets in the same place, regardless of where they’re coming from. This always helps customer support to solve issues in a fast way without having to work their way through every single platform the brand is.
Another great feature from Zendesk is that they also offer benchmark data from your industry, helping you with customer intelligence while still providing a better context for every interaction. The app basically learns on the go!
If you have a small team trying to get better conversions, ecommerce chatbots are one of the most powerful tools you can get help for your business. After all, humans are always more keen to trust brands that are there to help them exactly when they need it.
Convenience is one of the most important words you need to keep in mind when your customers want to close a sale. Make sure you’re making it easy for them to find the answers they need, build trust and convert.
Everyday the number of retailers using chatbots is growing exponentially and that’s great news. As technology evolves, we are able to make customers feel more confident when making purchases online while still making sure they trust and choose your brand. This helps both sides of the deal: the business owner and the customer, since they both can help each other fulfilling their needs.
Do you use bots for your Shopify store? Share in the comments below your favorite apps and how they’re helping you grow your business!